SHIPPING INFO & TERMS OF SERVICE
Summer Shipping Policy
During periods of extreme temperatures we will delay your wine shipment to protect the quality of the wine. Any area that is experiencing temperatures of 85F or more for prolonged periods will have their wine shipment delayed until weather conditions permit safely shipping. We will monitor the weather frequently, but for many states we will have to wait until September/October before the weather conditions cool down enough to safely ship. If you would like to have the wines shipped during this period, please review the information below.
If you decide to have the wine shipped during a period of extreme temperature, we are not liable for replacing any wines that are compromised or damaged in transit due to extreme temperatures. Ice packs will be available to add to each order. We strongly recommend ice packs to be added for any order being shipped during the summer months and that the shipping be upgraded to two-day if it is outside of the 1-2 day transit area. Expedited shipping will be provided for those states that are outside of our 1-2 day transit time from our shipping center in Illinois (Please see map below). Again, using these options will not guarantee that the wines are not damaged in transit, but they will help mitigate the risks. Please email us at shop@cantinadelvesuvio.com if you have any questions.
NORMAL WEATHER SHIPPING POLICY
You will receive an email with tracking information once your order is scanned in with FedEx or UPS. Orders are typically processed and shipped within 10-14 days of receipt depending on inventory availability. All wine shipments require an adult signature of 21 years or older upon delivery. We always recommend having wine shipments sent to a business address if possible.
We cannot ship to the following states: HI, AK, AL, MS, UT, MI
SHIPPING RATES/SALES TAX
Shipping and handling rates will vary based the number of bottles in your order. State sales taxes are collected and remitted as required.
IMPORTANT SHIPPING INFO
We cannot deliver wine to P.O. boxes, so please provide a home or work address where someone 21 or older will be available to sign for the wine. If you will not be home during normal business hours we always recommend having the wine shipped to your place of business where someone 21 years of age or older will be available to sign for the shipment!
SHIPPING RETURNS
UPS will make 3 delivery attempts before returning the package back to our warehouse. Orders returned to Wanderlust Wines are subject to a restocking fee. Wanderlust Wines is not responsible for additional shipping charges to resend packages that are returned due to missed delivery attempts.
DELIVERY OPTIONS
UPS and Fedex do provide alternative options for delivery. Please contact them to make arrangements and please note that they will hold your package for a maximum of 5 days at a pick up facility before sending it back to our warehouse.
DAMAGED ITEMS
If you received a broken wine bottle upon delivery, please contact us at shop@cantinadelvesuvio.com and we will work with you to resolve the issue.
AGE OF CONSENT
By using this site, you represent that you are at least 21 years or older. By accepting these terms of service you affirm that you are at least 21 years of age and that any wine you purchase through our site will be shipped to and signed for by a person of 21 years or older.
CONTACT US
For any questions, please contact us at shop@cantinadelvesuvio.com
